Education and Experiences

 Education

• Master of Science in Information Technology,  IIT-JU, Jahangirnagar University, Savar-1342, Bangladesh. (November 2024)

• Bachelor of Science in Electronics and Communication Engineering, Institute of Science Trade and Technology (Affiliated by National University, Bangladesh) Gazipur-1704, Bangladesh. (December 2018)

 Experience

Deputy Manager, IT Dept., Sunlife Insurance Company Limited, Dhaka Bangladesh. 

Responsibilities:

• Administer Mikrotik routers, manage routing, NAT, VPNs, and firewall rules.

• Monitor network performance and troubleshoot connectivity issues.

• Configure and maintain Sophos XG/SG Firewall appliances.

• Implement and manage security policies, IPS/IDS, web filtering, and VPN configurations.

• Conduct regular security audits and respond to network threats.

• Deploy and manage Red Hat Enterprise Linux (RHEL) servers.

• Perform system updates, patching, and configuration hardening.

• Manage user accounts, groups, and file permissions.

• Administer VMware vSphere infrastructure, including ESXi hosts and vCenter.

• Create, configure, and manage virtual machines and virtual networks.

• Manage webmail and cPanel environments, including email accounts, DNS, SSL certificates, and hosted websites.

• Troubleshoot email delivery issues, spam filtering, and domain configurations.

• Deploy and manage IP PBX servers (such as Asterisk, FreePBX, or 3CX). 

• Configure SIP trunks, IVRs, call routing, voicemail, call recording, and reporting tools.

• Maintain QoS and resolve voice-related issues (latency, jitter, dropped calls).

• Lead or participate in infrastructure upgrade projects, new site setups, or migrations. 

Assistant Manager, IT Dept., Labib Group, Dhaka Bangladesh. 

Responsibilities:

• Develop, implement, and maintain strategic & operating IT plans, policies & procedures/ systems that are to be followed by the employees and ensure. 

• Manage Various types of servers like Storage, Web, Database, and System Center. 

• Design and implement disaster recovery solutions for the company’s IT environment. 

• Prepare and maintain IT capital budget, develop and implement master purchase plan of the software and hardware items to minimize IT costs. -Promote and oversee relationships between company IT resources and external entities (e.g., government, vendors, researchers, auditors, stakeholders, and other organizations) to implement IT solutions & governance. 

• Configure & Maintain core network infrastructure such as L1, L2, L3 & server firm switches.

• Led and maintain ERP projects.

• Maintain Team Tracker employees & vehicle Tracking software. 

• Installation, configuration and support of Microsoft Office 365 on various platforms (i.e., staged, Hybrid, Cutover and IMAP/POP) 

• Troubleshot Exchange performance issues with mail blockage, spam, outlook (OWA) access, and slow performance, providing both on site and remote diagnosis and resolution.

Senior Executive, IT & MIS Dept., Palmal Group of Industries, Dhaka Bangladesh.

Responsibilities:

• Managed Windows DHCP, DNS, RDS, Enterprise CA, and Group Policies Patch 

• Performed system improvements to critical

• Responsible for creating and maintaining development VMware ESXI environment, which includes Engineering a platform in a box approach 

• Responsible for Recommendation, purchasing, configuration, and management of office LAN (pfSense; multiWAN, QOS), telephony, server, and desktop equipment reverse 

• Maintained user accounts and established rights and privileges performed 

• Troubleshot all other site authorized software with IMOs and users creating logon email accounts using Microsoft Exchange Server and Active Directory.

Executive, IT Dept., Bengal Hurricane Group, Dhaka Bangladesh.

Responsibilities:

• Regular Checks on network and Security 

• Provide 2nd level desktop, network and application support 

• Manage and support store network infrastructure, troubleshooting routers, switches and firewall 

• Assist the IT Manager to solve IT issues promptly –Develop procedures and checklists for future references 

• Develop expertise on all software and hardware used in Organization 

• To act as the single point of contact for the service lines to drive Service Improvements plans and service continuity plans 

• Install and configure computer hardware, software, systems, networks, printers, and scanners. 

• Rack n stack servers/ switches/storage drives, run cabling (cat5 and fiber), configure ilo, and break/fix servers, storage drives, etc at our qts data center rack space. 

• Installed/replaced power supplies, network cards and additional ram in HP and Dell servers.